Within 14-30 days of arrival, the customer will foreit the price of one night's accommodaiton at the quoted price for which they booked. Within 7 days of arrival, there is no refund. The fee for the entire booking is taken, Unless it is a medical emergency however.(including those of close family) . If it is a medical or personal emergency the full amount is taken but can be used as a full credit when booking in the future.
You can cancel the reservation without penalty fee until 30 days before check in date